– Jim Grossman
Whether you work better in a coaching, training, or strategic advising format, our proven process is driven by one thing: delivering the results you and your team need to make the most of talent and improve performance and revenue.
Clarity on where you are now is crucial to creating a bridge to where you need to go. We start by exploring what you think is and isn’t working and identifying the biggest gaps between what's happening now and what you consider to be peak performance. Once we have a well-focused snapshot of your current status, we're ready to move to the Assess stage.
This is a situational and strength-based look at the focus of your program, whether it's just you or one or more of your team members. We use interviews, 360-degree assessments, and Profile XT platforms to nail a "total person" view that identifies strengths, behavioral tendencies, processing styles and challenges, relationship skills, work and task interests, and more.
More than an action plan, our operational success plan (OSP) for moving forward identifies key trackable milestones, including what changes will be made and how you will know when they're effective. We'll also identify the most important, but often overlooked, success factors, including specific responsibility breakdowns, accountability, and progress tools by creating personalized metrics designed for you.
People make changes and respond to motivators for their own reasons. Material rewards that appeal to one person may not work for another who prefers private recognition. Keeping each of your team members engaged, particularly when working under pressure and stress, means finding and using effective tools throughout the coaching, training, advising process. We’ll work alongside you and your team to create a custom-designed plan that identifies unique motivators to keep every person in your plan engaged, driven, and executing.
Most training and coaching programs deliver positive results at the start; inertia and the initial excitement of doing something new makes sure of that. But building and sustaining maximum performance requires a more effective approach, and that's what our programs deliver. We create every program with built-in follow-up not only at the end, but also at key mileposts along the way. Ongoing coaching internalizes learning so new habits, mindsets, and tools become natural parts of how your people act and think about themselves, their work, and their teammates.
You started your program with a problem and a goal. Now that you and your team are reaping the fruits of positive engagement, focus, and peak performance, it's time to take a step back and understand the changes that will further develop your people as individuals and as a team. Think of this as a debrief, a post-mortem, or a celebration of new life. It's a one-on-one or group session that will identify and value what you've achieved while setting the foundation for next steps. An organization or a person is either growing or dying—so let's get growing and moving full forward together.
